I've been reading Gizmodo for a few months now and although it's a great blog on gadgets and software all it makes me want to do is buy stuff that I won't be able to afford in a long time. So sad.
To the point: Joel, the guy who writes for Gizmodo, has just put up a review for the T-Mobile Sidekick II, which is a nice little e-mail/IM device that all the cool techie kids want and/or have. It's a long and detailed review, but the most siginificant point of the article is that as a result of using the Sidekick II, Joel is quitting his T-Mobile service.
Why?
He explains:
You may have noticed I'm a little slow on posting today. The reason is, besides being really, really high, is that I've spent about two hours on the phone with various customer service reps trying to resolve an issue that's been plaguing my primary account for the last three months. I've stayed away from mentioning it on Gizmodo, because I didn't want to turn my personal experiences into an overall anti-T-Mobile bias, but after my experiences today, with the yelling, the lies, and the misdirections, I am finally leaving them for good, and I have received such consistent horrible, deceitful service that I've come to realize it's indicative of a larger overall problem with the company - and that's worth telling you about.
It's an interesting read.